privacy policy

1. Introduction

EtherMed AI, Inc. ("EtherMed," "we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit ethermed.ai (the "Website"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect on the Website, and does not apply to information collected offline or through any other means, including through any other website operated by EtherMed or any third party, or through any separate application or service (including any product-specific notices we provide).

2. Information We Collect

We collect several types of information from and about users of our Website:

- Information you provide directly, such as your name, email address, company, job title, and any other details you submit through contact forms, demo requests, newsletter sign-ups, or similar features.

- Technical information collected automatically, including your IP address, browser type and version, time zone setting, operating system and platform, referring/exit pages, and device identifiers.

- Usage information, such as pages visited, links clicked, time spent on pages, and other interactions with the Website, collected through cookies and similar technologies (see Section 3).

- Company and visitor-identification information. We use a third-party service (ZoomInfo) that links visitor IP addresses to company records, allowing us to identify the organizations (and, in some cases, likely individual visitors) browsing our Website for sales and marketing purposes.

If you submit a form on our Website, your prior anonymous browsing activity on the Website (pages viewed, first visit source, etc.) may be linked to your name and email address at that point and shared with our sales and marketing tools.

We do not knowingly collect protected health information (PHI) through this Website. If you interact with an EtherMed product or service that processes health information, that use is governed by a separate agreement and/or notice specific to that product, not this policy.

3. Cookies and Similar Technologies

We use cookies and similar tracking technologies, set by us and by the following third-party service providers, to operate, secure, and improve the Website:

- Google Analytics — site analytics and usage measurement.
- ZoomInfo — identifies the organizations (and in some cases likely individuals) visiting our Website, for sales and marketing purposes.
- Outfunnel — syncs visitor behavior (pages viewed, visit source) with our marketing and CRM tools.Loom — tracks video engagement and interactions on our shared explainer videos.
- Segment — provides analytics support for visitor tracking.
- Cloudflare — bot management and security.
- CookieYes — manages and stores your cookie consent preferences.

You can control which cookies are set through the cookie consent tool on our Website and through your browser settings. Disabling non-essential cookies may affect our ability to recognize repeat visits but will not prevent you from using the Website. We do not currently respond to browser "Do Not Track" signals.

Once collected, information may be further used by these providers in accordance with their own privacy policies: Google's Privacy Policy, ZoomInfo's Privacy Policy, Outfunnel's Privacy Policy, Loom's Privacy Policy, Segment's Privacy Policy, and Cloudflare's Privacy Policy.

4. How We Use Your Information

We use the information we collect to:
- Provide you with the information, products, and services that you request from us.
- Improve our Website and ensure content is presented effectively for you and your device.
- Understand our audience and how visitors interact with our Website, and for our sales and marketing purposes, including identifying organizations visiting the Website and following up with relevant contacts.

5. Disclosure of Your Information

We will not share your personal data with third parties except as necessary to provide our services, comply with the law, or protect our rights.

6. Your Rights

Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to certain processing of your personal information.
- Not be discriminated against for exercising these rights.

To exercise any of these rights, contact us using the details in Section 8. We will respond within the timeframe required by applicable law.

7. Changes to Our Privacy Policy

We may update our privacy policy from time to time. Any changes we make will be posted on this page, along with the "Last updated" date above.

8. Contact Us

If you have any questions about this privacy policy or our data practices, please contact our Privacy Office at privacy@ethermed.ai

Ethermed
1500 Chestnut St
Suite 2 #2802
Philadelphia PA, 19102
Graphic of centralized healthcare data integration with outward arrows representing seamless data flow.

Who we are

Founded in 2021, Ethermed started with a mission: What if we could use AI to solve prior authorizations and remove the barriers between payers and providers?

Ethermed’s unique SaaS platform uses AI to automatically scan clinical and non-clinical data, pre-fill, and submit prior authorizations—without human involvement. By stitching together siloed data and streamlining interactions between historically adversarial players, we’re addressing a key administrative burden while enabling better coordination of public health interventions across the full spectrum of care and Social Determinants of Health (SDOH).

Today, Ethermed is eliminating the growing volume of administrative overhead, freeing UM teams to focus on patient care and revenue priorities. We’re here to transform healthcare workflows so that providers and payers can concentrate on what truly matters—improving outcomes for patients.